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Whilst it may not be difficult to find a contract office cleaning company being able to find a company that can do the work quickly and effectively is a little more difficult to do. If you were interviewing for a new staff member you would draw up a list of questions prior to the interview. Do you do the same when you are looking for an office cleaning contractor?

We can help by giving you a few questions to think about before interviewing.

Do they understand what it is that you need? Before any office cleaning service agreement is reached, a manager from the office cleaning service should come to your company offices and discover your specific needs. The representative should be able to translate your needs into specific instructions for the cleaners.

Are they flexible? Office environments can be always changing as teams as they expand in size will often move to different locations within a building or even to a different building. This shift of furniture and equipment also makes changes in cleaning requirements and the cleaning service provider should be flexible enough to alter your service agreement.

Are you allowed to give feedback? Don’t forget however that feedback should be more than just a survey form that you fill out each month and never see any changes as a consequence

Quality control inspections.

You should expect the local manager to be doing scheduled visits to inspect the office cleaning standards especially at the beginning of the contract. This way they can catch and sort problems at the beginning before they become major issues. There should of course also be random checks by cleaning managers throughout the length of the contract. Cleaners should NOT know in advance when these visits are taking place or they may drop standards immediately after one inspection only to pick up again when they know an inspection is due.

Communication channels should be available to enable you to contact cleaning managers quickly easily and that they responsive. You should always be able to contact the cleaning company for any problem. It is also important to understand how your calls are going to be handled and that you will be confident that your issue will be dealt with promptly and professionally at all times.

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